NOTE: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be “Hybrid”, working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Manager’s requirements for the Project you are assigned to.
The VOR Master Service Agreement which expires on April 5, 2025, leaves some Contracts with funding unassigned for fiscal 2024-25. If the current statement of work expires March 31, 2025, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2025 based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2025 and be upon the same terms, conditions, covenants contained in the SOW.
CLIENT LIAISON
o Represent OPS I&IT communities to the client organization: serving as a dedicated source of information and recommendations to client management concerning information technology issues
o Promote products and services to clients to increase understanding and appreciation of their benefits.
· ADVISORY AND SUPPORT SERVICES
o Conduct comprehensive business analyses for clients, providing business-driven needs assessments and determining functional requirements.
o Coordinate, in collaboration with technology specialists, identification of technology solutions to meet clients' functional requirements.
o Initiate and facilitate partnerships among clients with similar business and technology needs to partner to share the use and benefits of information technology solutions, and facilitate communication among clients to increase effective use of information technology
· SOLUTION COORDINATION
o Facilitate the negotiation of contracts between clients and appropriate internal service/solution providers, including the development and evaluation of contracts/service level agreement, letters of intent.
o Co-ordinate as single point of contact for the delivery of information technology solutions where the total solution involves the integration of multiple projects and/or providers, as required by clients.
o Promote I&IT products and services to clients to increase their understanding of benefits and that align with business needs and effective use of information technology.
Skills
Experience and Skill Set Requirements
Deliverables:
• High Level Business Requirements
• Develop Project Outline
• Development of possible options / solutions / project approach
• Complete Functional Design Document (includes site visit, requirements gathering)
• Design, implement and work with the project team in completing all relevant and required documentation in alignment with OPS standards
• Undertake special assignments/sub-projects as assigned
• Evaluate vendor proposals (including conceptual design drawings, detail AV design drawing packages, network design diagrams, pricing, timelines and facilities requirements)
• Conduct, assess, evaluate and document stakeholder interests and business needs
• Create and validate business scenarios and use cases
• Create system and user interface design and modifications (data & screen) as required
• Review all test scenarios to ensure the requirements are met; establish traceability matrix to monitor output
• Ensure alignment and adherence to Ministry of Government Services’ processes and standards
• Support the testing team during system and UAT testing
• Participate in Knowledge transfer
• Training
Skills and Knowledge:
• Knowledge of emerging audio/visual and related technology solutions, industry trends/developments, client business activities and their current operating systems, hardware and software
• The ability to provide advice, guidance and direction to client business areas and facilitate procurement and contract administration.
• The ability to identify audio visual and technology needs, develop solutions to meet business delivery requirements, and facilitate business process re-engineering to help clients use technology to more efficiently achieve program objectives.
• The ability to assist clients develop strategic and operational plans and ensure all recommendations and plans are in compliance with requirements
• The ability to synthesize and analyze large amounts of data, evaluate current and project client requirements, identify options and make recommendations.
• The ability to lead and coordinate solution projects and provide guidance to clients.
• Outlining problems, opportunities and solutions for a business
• Budgeting and forecasting
• The ability to consult, advise and counsel managers on audio visual and technology issues, service and program options and to develop and sustain effective client relationships.
• The ability to promote, foster and manage relationships between clients and technical staff, and between different clients with similar audio visual and technology problems who can benefit from pooling resources for a common solution.
• The ability to prepare and present information, options and recommendations for technical and non-technical audiences.
• The ability to prepare submissions and planning documents, reports, briefing materials and correspondence using common computer and office software.
Mandatory Requirements:
• At least 5 years of audio and videoconferencing technology experience
Criteria Ratings MUST TOTAL 100
Criteria 1: Business Analysis Skills 35 points
Criteria 1 Details: • Oral and written communication skills, Interpersonal and consultative skills, Facilitation skills, Audio and Videoconferencing skills
Criteria 2: Technical Skills
Criteria 2 Points: 30 points
Criteria 2 Details: • Audio, Visual and Videoconferencing technology, both hardware and software proficiency
Criteria 3: Communication Skills
Criteria 3 Points: 30 points
Criteria 3 Details: • Presentation skills, Writing skills, Negotiating skills
Criteria 4: Public Sector Experience
Criteria 4 Points: 5 points